CAREER IN A CUSTOMS BROKERAGE BUSINESS
Send us your Curriculum Vitae (CV)
BGL Brokerage is proud of its employees who deliver superior service quality, and for many, it has been a full career with our firm. Would you like to join our team? If so, please submit your Curriculum Vitae (CV) to RH@BGLBROKERAGE.COM
CAREER OPPORTUNITY
Montréal, QC | Hybrid | Full-Time
About BGL Brokerage
BGL Brokerage is a family-owned company with nearly 50 years of experience in customs brokerage and freight forwarding. We are committed to operational excellence and long-term client relationships, offering employees a collaborative environment with strong opportunities for growth and development.
Please note:
Candidates may be considered for multiple departments based on experience and career goals. We encourage you to apply even if your profile doesn’t perfectly match the role. We evaluate every candidate with open-mindedness.
Key Responsibilities
- Process customs clearance declarations for ocean imports
- Track and monitor ocean shipments to ensure timely delivery
- Arrange transportation for clients upon arrival in Canada
- Communicate with clients, carriers, and internal departments
- Ensure compliance with CBSA regulations
Qualifications
- Minimum 2 years experience in customs or logistics
- CCS certification or willingness to obtain certification
- Strong Excel skills (required)
- Strong problem-solving abilities and attention to detail
- Bilingual French & English (required for client communications)
WORK CONDITIONS
- Full-time (37.5 hours per week)
- Schedule: 8:45 AM – 5:00 PM
- Hybrid work model – 3 days at the office, 2 days at home / 2 days at the office, 3 days at home
COMPENSATION & BENEFITS
- Salary: to be discussed
- Group health insurance
- 2 weeks paid vacation
- Training and certification support (CIFFA, CCS, etc.)
- Opportunity for career growth across multiple departments
WHY JOIN BGL?
- Established and stable organization with 50 years of success
- Exposure to international trade and customs operations
- Cross-department career mobility opportunities
- Supportive, team-oriented work environment
- Investment in employee development and certifications
- Multicultural Enterprise
APPLICATION DETAILS
Send your CV to: RH@BGLBROKERAGE.COM
Deadline: June 30th, 2026
Key Responsibilities
Operational & Customs Customer Service
- Provide operational and customs-related customer service
- Respond to client inquiries related to operations, documentation, and customs processes
- Provide detailed support on shipment status (PAPS), documentation, and regulatory requirements (CBP)
- Clearly explain operational and customs procedures in a professional and proactive manner
Documentation Management & Validation
- Review, validate, and coordinate operational and customs documentation to ensure release conditions, regulatory compliance, and tariff compliance (including free trade certificates)
- Send documentation to clients for validation or correction
- Ensure compliance with regulatory requirements and client standards
- Follow up on missing or incomplete documentation
Operational Coordination
- Work closely with internal teams, carriers, agents, and clients to ensure smooth operations
- Identify inconsistencies or operational risks before they impact service
- Escalate critical situations in a timely and appropriate manner
Follow-up & Problem Resolution
- Ensure thorough and proactive follow-up on ongoing requests
- Analyze and investigate operational or documentation discrepancies
- Resolve issues related to processes, timelines, or information
Continuous Improvement & Internal Support
- Contribute to improving processes and client communication
- Maintain organized, complete, and up-to-date documentation
- Support team members in priority operational tasks
Qualifications
- Minimum 2 years of experience in logistics, transportation, freight forwarding, or customs
- Strong knowledge of export documentation
- Ability to manage multiple systems and perform rigorous operational follow-up
- Proficiency in Excel and administrative tools
- Strong analytical skills and problem-solving abilities
- Bilingual French & English (required)
Core Competencies
- Strong customer service skills
- Clear, professional, and effective communication
- Strong organizational skills and ability to prioritize
- High attention to detail and accuracy
- Analytical and problem-solving mindset
- Autonomy and initiative
WORK CONDITIONS
- Full-time (37.5 hours per week)
- Schedule: 8:45 AM – 5:00 PM
- Hybrid work model – 3 days at the office, 2 days at home / 2 days at the office, 3 days at home
COMPENSATION & BENEFITS
- Salary: to be discussed
- Group health insurance
- 2 weeks paid vacation
- Training and certification support (CIFFA, CCS, etc.)
- Opportunity for career growth across multiple departments
WHY JOIN BGL?
- Established and stable organization with 50 years of success
- Exposure to international trade and customs operations
- Cross-department career mobility opportunities
- Supportive, team-oriented work environment
- Investment in employee development and certifications
- Multicultural Enterprise
APPLICATION DETAILS
Send your CV to: RH@BGLBROKERAGE.COM
Deadline: June 30th, 2026
Key Responsibilities
- Provide high-quality customer service to both internal and external clients
- Respond to client inquiries regarding shipments, timelines, and documentation
- Coordinate with internal departments (customs, logistics, transportation) to ensure smooth file processing
- Resolve issues related to documentation
- Maintain accurate and up-to-date client records
- Contribute to continuous improvement of customer service processes
Qualifications
- Minimum 2 years of experience in customer service (logistics/transportation is an asset)
- Strong knowledge of the Canadian Customs Tariff and tariff classification (HS codes)
- Ability to correctly classify goods and understand duty implications
- Strong communication skills
- CCS certification (or willingness to obtain)
- Ability to manage multiple files simultaneously in a fast-paced environment
- Strong problem-solving skills
- Proficient in Excel (required)
- Bilingual French & English (required for client communications)
WORK CONDITIONS
- Full-time (37.5 hours per week)
- Schedule: 8:45 AM – 5:00 PM
- Hybrid work model – 3 days at the office, 2 days at home / 2 days at the office, 3 days at home
COMPENSATION & BENEFITS
- Salary: to be discussed
- Group health insurance
- 2 weeks paid vacation
- Training and certification support (CIFFA, CCS, etc.)
- Opportunity for career growth across multiple departments
WHY JOIN BGL?
- Established and stable organization with 50 years of success
- Exposure to international trade and customs operations
- Cross-department career mobility opportunities
- Supportive, team-oriented work environment
- Investment in employee development and certifications
- Multicultural Enterprise
APPLICATION DETAILS
Send your CV to: RH@BGLBROKERAGE.COM
Deadline: June 30th, 2026
Key Responsibilities
- Greet and welcome clients, visitors, and employees in a professional and friendly manner
- Answer, screen, and direct incoming calls efficiently
- Manage front desk operations, including mail, courier services, and office supplies
- Maintain a clean and organized reception area
- Support administrative tasks such as data entry, filing, and document preparation
- Liaise with internal departments to support daily operations
- Handle general inquiries and provide accurate information to clients and visitors
Qualifications
- Previous experience in a receptionist or administrative role (preferred)
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional appearance and customer-service mindset
- Basic knowledge of Microsoft Office (Outlook, Excel, Word)
- Perfectly bilingual in French & English (mandatory)
WORK CONDITIONS
Full-time (37.5 hours per week)
Schedule: 8:45 AM – 5:00 PM
On-site position (front desk presence required)
COMPENSATION & BENEFITS
Salary: to be discussed
Group health insurance
2 weeks paid vacation
Training and development opportunities
Opportunity for career growth
WHY JOIN BGL?
Established and stable organization with 50 years of success
Supportive, team-oriented work environment
Opportunities for cross-department career mobility
Multicultural enterprise
APPLICATION DETAILS
Send your CV to: RH@BGLBROKERAGE.COM
Deadline: July 10th, 2026